Go to the Destinations overview page and click the Add destination button. Select Help Scout and click Continue. You can then authenticate Hightouch to Help Scout via OAuth.
Click Log in to Help Scout, log in to your Help Scout account, and then click Authorize.
Once you've finished, Hightouch displays an Authorization successful message. To finish connecting, give your Help Scout destination a descriptive name.
Once you've connected your Help Scout destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Help Scout destination you want to sync to.
To match rows from your model to customers in Help Scout, you need to select a model column and corresponding Help Scout field. You can match on any of the following Help Scout fields:
You can sync any model columns to both native and custom Help Scout customer fields.
In insert mode, you can add new custom fields to the customer. Update and upsert mode only allow replacing existing fields on the customer. In other words, the fields you sync to must already exist in Help Scout.
For information on creating or editing customer fields, please refer to Help Scout's docs.
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.