If you don't have an API client already, follow these steps to create one.
Make sure you include the sfcc.customerlists.rw scope to your list of Allowed Scopes.
Go to the Destinations overview page and click the Add destination button. Select Salesforce Commerce Cloud and click Continue. You can then authenticate Hightouch to Salesforce Commerce Cloud.
Once you've set up your Salesforce Commerce Cloud destination and have a model to pull data from, you can set up your sync configuration to begin syncing data.
Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Salesforce Commerce Cloud destination you want to sync to.
To match rows from your model to customers in Salesforce Commerce Cloud, you need to select a model column and corresponding Salesforce Commerce Cloud field. You can match on any of the following Salesforce Commerce Cloud fields:
customerNo (customer number)
email
If you decide to match on email, you can still map the customerNo field if you prefer to generate this yourself.
If customerNo is not mapped, Salesforce Commerce Cloud generates one for you when inserting new customers.
Hightouch lets you sync customer fields via field mapping.
You can map data from any of your model columns to default and custom customer fields.
Ensure the data types in your model match the data types of the fields you want to sync to.
You can refer to this API doc for the customer's schema.
You can upsert customer addresses by mapping the addresses field in the mappings section.
Hightouch expects an array of address objects from your model. You can refer to this API doc
on how to build your address object in your model or in our inline mapper.
For each customer record, Hightouch gets all addresses in Salesforce Commerce
Cloud tied to the customer to match with the record's addresses. Hightouch
updates the ones that exist and inserts the ones that don't.
You can map your custom fields by entering your custom field's key, which is case sensitive (e.g. customField), in the custom mappings section.
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.